Security and ComplianceMenu
- Critical Industry & Defense
- Large & Enterprise Business
- Small and Medium Business
- FREE RESOURCES
- Adapting to Hybrid Work
- Building Low Code Mobile Apps
- Hybrid Workplace
- Improving Training
- Managing Content
- Microsoft Business Solutions
- Streamlining Security
- Understanding Compliance
- Visualizing Data
- Zero Trust
Small & Medium Business Support & Cybersecurity
JADEX understands that as small and medium businesses grow and evolve, the need to manage technology, data, and cybersecurity becomes increasingly necessary. Technology, especially Microsoft 365, can unlock endless beneficial business solution opportunities. Jadex’s Watchtower cybersecurity solution starts our small and medium business customers on a 7-step standard security configuration spanning three pillars of Zero Trust. The Data, Devices, and Identity pillars create an organizational IT foundation that enables more secure and streamlined implementations of cybersecurity practices and technology solutions for any business. At Jadex, we recognize that not all businesses are the same, so we offer two strategic support tiers as well as supplemental solutions to satisfy your managed IT needs.
How Watchtower Cybersecurity & Support is Unique
High AlertOur baseline security and support offering for small & medium businesses
Microsoft 365 Service Setup & Configuration
Business Domain & Email Configuration
Delegated Administration of Services
Microsoft cloud licensing support
Baseline Security Configuration
Device Compliance Reviews
Tenant Audit Log Reviews
Service Health Reviews
New User Setup & Watchtower Intro Training
Battle StationsOur premier security and support offering for small & medium businesses
Everything included in the High Alert subscription
Microsoft 365 Managed Support Services
Access to the Jadex Client Self Service Portal
An allotment of 4 support cases per month
Access to self-help training materials
Supplemental Services Marketplace
A marketplace designed to provide small and medium sized business clients a wide range of supplemental services to compliment their Watchtower experience. All supplemental services are optional and incur additional costs.
Support & Training
Increased Case Support
In the event your organization requires increased support, Jadex provides additional support cases in allotments of eight.
Following Watchtower onboarding, Jadex will create custom training tailored to each client based on established industry best practices.
Direct Support Liaison
Dedicated technical support engineer assigned to your organization. Direct phone support access to Jadex engineers.
Journey to Compliance
One-on-one consulting to assist your business in meeting compliance regulations.
Consult with business leaders to assess your current technology posture and provide improvement recommendations.
Industry proven content management strategies and improvement recommendations for your business.
Industry proven content governance strategies and improvement recommendations for your business.
Consult with Jadex cybersecurity experts to reinforce positive security techniques and increase security accountability within an organization.
Consult with experts to improve organizational communications through use of instant messaging with Microsoft Teams and adoption of SharePoint/OneDrive for Business.
Clients can choose any of Microsoft 365's business applications and request guided usage and capabilities familiarity.
Jadex introduces clients to Microsoft Project and Microsoft Planner as effective tools for project managment.
Power Apps & Automate
Assist clients in identifying opportunities to create automation & low-code mobile applications for increased efficiency & cost savings.
Step-by-step review and systems’ hardening of the Microsoft 365 admin centers and Azure environment. This service has two options: Self-help or Guided.
Implement data classification standards with Microsoft's sensitivity & retention capabilities. Additionally, we provide guidance on the usage of Microsoft labeling.
This service requires the purchase of the Journey to Compliance. The findings enable Jadex engineers to enact regulatory improvement actions to meet rigorous standards.
Microsoft Dynamics 365 Business Central is an all-in-one business management system operating as a CRM & ERP essential for SMBs interested in streamlining business process & accelerating growth.
Configure and setup any portion of the Microsoft Power Platform for company wide usage of Power Apps, Power Automate, or Power BI.
Customer Support System
Work with key stakeholders to create service queues to allow teams to review and manage cases for support scenarios.
Standard setup & configuration of Microsoft Teams to include one public (all company) team and one private team for executive leaders.
Based on key stakeholder feedback, Jadex creates a dynamic team environment that integrates Teams, SharePoint, and OneDrive. Each team is built-out to include tabs and useful links.
All inclusive Teams service that enables a business to replace all traditional business phone capabilities while adding all the dynamic features of Microsoft Teams.
“We transform how people work.”