Before we explain what a typical Managed Service Provider is, we feel it’s relevant to describe how MSPs came about. We have additional resources that provide details but, ultimately, MSPs were born out of organizations’ desire to outsource roles that were traditionally staffed internally.
According to Gartner, “A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center.”
Gartner makes a distinction between traditional MSPs, and what they call, “Pure-play MSPs,” who focus on one vendor or technology. JADEX would be considered the latter.
Traditional MSPs have a business model that reinforces harmful business practices as they relate to security and compliance. This paradigm is encouraged through the monetary benefits that MSP owners receive by selling their clients more tools and applications. It’s a vicious cycle and costly to organizations or business owners who have limited knowledge related to recent cyber security guidance.
We’d like to stress that not all MSPs are evil, but there are enough in the industry where it can be considered a major problem. Our goal is to provide you knowledge to allow you to make informed decisions when handing over the keys of your kingdom to strangers.