
Unlocking Efficiency: How TGW Systems Transformed Project Execution
A Journey Toward Better Collaboration and Insights
Outcomes

Improved Process Clarity

Enhanced Collaboration

Data-Driven Decisions

TGW Systems Inc., based in Grand Rapids, Michigan, specializes in warehouse automation solutions and serves customers across North America. Founded in 2005, the company employs over 300 people and focuses on enhancing distribution and fulfillment operations.
Situation
TGW Systems Inc. struggled with an inconsistent approach to capturing lessons learned, resulting in inefficiencies, miscommunication, and missed opportunities for improvement. Each department operated in silos with no standardized process or centralized repository, leaving critical insights fragmented and inaccessible.
Impact
The lack of a cohesive lessons-learned framework resulted in significant challenges for TGW Systems Inc., including 80% of employees struggling to identify areas for process improvement and 70% of teams lacking visibility into others’ lessons learned. This fragmentation led to redundancies, inefficiencies, increased project costs, and extended timelines, all stemming from the poor utilization of critical past insights.
Ed, I have agreement and commitment from my team to move forward. (following the Process Improvement Assessment) I will now go through the approval process to spend the money and start the strategic initiative. That should take 1 week. I will get back to you next week. Do you still have capacity?
TGW Systems Chief Operating Officer North AmericaResolution
Jadex Strategic Group conducted a detailed assessment of TGW Systems teams, which included:

Centralized Repository
Proposed a unified platform for storing and retrieving lessons learned.

Defined Roles
Assigned clear responsibilities for capturing and analyzing key insights.

Standardized Documentation
Introduced a consistent method for recording and sharing lessons across teams.

Analytics Integration
Leveraged data-driven metrics to identify trends and guide decision-making.
Discover how structured processes can elevate your project outcomes!
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Company Details
DUNS NUMBER: 078570307
CAGE Code: 6TX26
NAICS Codes: 541690, 541990, 541611, 54618, 611420, 541370, 541519
Indentifies As
Small Business