Unlocking Efficiency: How TGW Systems Transformed Project Execution

A Journey Toward Better Collaboration and Insights

Outcomes

Business process illustration showing large interlocking gears with professionals standing on them, surrounded by charts, diagrams, and workflow icons representing operations and organizational strategy.

Improved Process Clarity

80% of participants identified clearer workflows and process locations.

Business meeting illustration showing four professionals seated at a table with laptops, surrounded by icons of charts, gears, lightbulb, cloud, and checkmarks representing collaboration and strategic planning.

Enhanced Collaboration

Cross-team communication improved, resolving 70% of miscommunication issues.

Business strategy illustration showing professionals analyzing charts and graphs on a giant tablet, surrounded by dashboards, gears, lightbulb icon, and documents representing planning and performance optimization.

Data-Driven Decisions

Analytics provided actionable insights, supporting informed planning and execution.

TGW Systems Inc., based in Grand Rapids, Michigan, specializes in warehouse automation solutions and serves customers across North America. Founded in 2005, the company employs over 300 people and focuses on enhancing distribution and fulfillment operations.

Situation

TGW Systems Inc. struggled with an inconsistent approach to capturing lessons learned, resulting in inefficiencies, miscommunication, and missed opportunities for improvement. Each department operated in silos with no standardized process or centralized repository, leaving critical insights fragmented and inaccessible.

Impact

The lack of a cohesive lessons-learned framework resulted in significant challenges for TGW Systems Inc., including 80% of employees struggling to identify areas for process improvement and 70% of teams lacking visibility into others’ lessons learned. This fragmentation led to redundancies, inefficiencies, increased project costs, and extended timelines, all stemming from the poor utilization of critical past insights.

Ed, I have agreement and commitment from my team to move forward. (following the Process Improvement Assessment) I will now go through the approval process to spend the money and start the strategic initiative. That should take 1 week. I will get back to you next week. Do you still have capacity?

TGW Systems Chief Operating Officer North America