Microsoft 365 Managed Services
Co‑Managed Operations that Keep Microsoft 365 Secure, Compliant, and Productive
Service desk, tenant administration, endpoint & app management, security operations, data protection, and governance—tailored for regulated organizations.
At‑a‑glance
SLA
Response by severity
MTTR
Reduction focus
Coverage
Business hours + options
Stable, Predictable Operation
Proactive maintenance, incident response, and change control to minimize disruption.
Security Posture
Identity-first protection and Defender XDR hygiene with measurable improvements.
Compliance Confidence
Evidence, retention, and supervision aligned with CMMC/NIST/ISO/SOC2 expectations.
Productivity & Adoption
End-user enablement and coaching for Teams, SharePoint, and Copilot.
Managed Service Catalog
Functional & technical support, service desk, backup & recovery, and user training—extended for Microsoft 365 security and compliance.
Tenant & Platform Operations
Identity & Access (Entra ID)
Endpoint & App Management (Intune)
Collaboration & Content
Security Operations (Defender XDR)
Data Protection & GRC (Purview)
Backup & Recovery
Adoption & Training
Packages & SLAs
Pick the coverage you need today—expand as your environment matures. Co‑managed by design so your team stays in control.
Essentials | Service desk, tenant admin, basic Intune & Teams support, monthly reporting | Business hours | S1: 1h | S2: 4h | S3: 1 bus. day |
Enhanced | + Defender XDR ops, Purview operations, change control, quarterly reviews | Business hours + on‑call window | S1: 30m | S2: 2h | S3: 8h |
Regulated/Governed | + Evidence packs, records support, supervision workflows, GCC/GCC High options | Tailored coverage | Custom SLA & reporting |
How We Operate (Co‑Managed)
Governance
Service Management
Reporting & Reviews
Onboarding in 30–45 Days
Discovery
Access, inventories, policies, current risks, toolchain.
Integrations
Connect portals & telemetry (Defender, Intune, Purview, Sentinel if licensed).
Runbooks
Incident flows, change steps, backup & recovery tests.
Handoffs
Roles, escalation, comms channels, and cadence.
What You Get Each Month
Service Reports
Incidents, requests, changes, trends, and actions.
Security Posture Pack
Secure Score movement, XDR tuning, CA coverage.
Compliance Evidence
Retention, supervision, eDiscovery & audit artifacts.
Adoption Snapshot
Teams, SharePoint & Copilot usage highlights.
Backups & DR Tests
Restore logs, RPO/RTO checks & remediation tasks.
Roadmap & Risks
Updated backlog, dependencies, decisions needed.
Ready for dependable Microsoft 365 operations?
Compare packages or request a managed services brief tailored to your environment.
Frequently Asked Questions
Do you replace our IT team?
We operate co‑managed. Your team retains control while we run day‑to‑day operations, execute changes, and elevate complex incidents.
What coverage hours are available?
Standard business hours with options for extended coverage and on‑call windows, tailored to your needs and risk profile.
Which tools do you use?
Native Microsoft portals (M365 admin, Entra, Intune, Defender, Purview) and, where licensed, Sentinel/Log Analytics and Microsoft 365 Backup.
Can you support regulated requirements?
Yes. We align operations and evidence to any number of regulatory standards including FINRA/SEC/GLBA/SOC2/GDPR expectations and support GCC/GCC High options where appropriate.
How do you measure success?
Response/resolve SLAs, MTTR, Secure & Compliance Scores, adoption indicators, and audit findings—reported monthly and reviewed quarterly.
Company Details
DUNS NUMBER: 078570307
CAGE Code: 6TX26
NAICS Codes: 541690, 541990, 541611, 54618, 611420, 541370, 541519
Indentifies As
Veteran Owned
Small Business
Small Business
Our Services
Business Information
