SMS Terms & Conditions
The terms that govern your enrollment in and use of the Jadex Strategic Group SMS text message program.
When you opt in to text messages from Jadex Strategic Group, you agree to these Terms. We send you messages like appointment reminders, service updates, event confirmations, security alerts, and 2FA codes. Message frequency varies. Msg & Data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not required to buy anything. Disputes are handled under Michigan law.
Introduction & Scope
These SMS Terms and Conditions (“SMS Terms“) govern your enrollment in and use of the Jadex Strategic Group text (SMS/MMS) message program (the “SMS Program“). By opting in to receive SMS messages from Jadex Strategic Group, you agree to these SMS Terms and to our SMS Privacy Policy.
These SMS Terms apply to text messages sent by Jadex Strategic Group to mobile numbers that have opted in to the SMS Program in the United States. They do not govern Website use, meetings, or client engagements — those are governed by our Website Terms of Use and Conditions, Website Privacy Policy, Meetings & Events Privacy and Security Policy, and applicable engagement agreements.
If you do not agree to these SMS Terms, do not opt in to the SMS Program. If you have already opted in, you may unsubscribe at any time as described in Section 06.
About the SMS Program
The Jadex Strategic Group SMS Program delivers text messages to subscribers who have expressly opted in to receive them. The Program supports the following message categories:
- Appointment reminders — confirmations, reminders, and rescheduling notifications for meetings, consultations, and assessments.
- Service and operational updates — status notifications for services you have requested or engagements you are part of.
- Event notifications — confirmations, reminders, and updates for webinars, town halls, and Jadex-hosted events you have registered for.
- Security and compliance alerts — time-sensitive notifications relevant to services you use.
- Two-factor authentication (2FA) — one-time codes and login verification messages.
- Account and administrative notices — service updates, policy changes, and other administrative communications.
Jadex Strategic Group does not send bulk promotional or advertising SMS. Messages are limited to the categories described above and to information related to your relationship with Jadex Strategic Group.
Eligibility
By opting in to the SMS Program, you represent and warrant that:
- You are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater.
- You own or are the authorized user of the mobile number you provide.
- You are legally able to consent to receive SMS messages at that number.
- The mobile number you provide is a U.S. mobile number capable of receiving SMS.
- You have provided accurate, complete, and current information at the time of enrollment.
If you change your mobile number, cancel your wireless service, transfer your number to another person, or otherwise stop using the number you provided, you must notify us at privacy@jadexstrategic.com so we can update our records and prevent messages from being sent to a number that is no longer yours.
Consent & Opt-In
You may opt in to the SMS Program through any of the following mechanisms:
- Submitting a Website form (such as a contact form, event registration, or assessment request) where you provide your mobile number and check a box indicating consent to receive SMS.
- Texting a designated keyword to a Jadex Strategic Group phone number or short code.
- Providing express verbal or written consent during a meeting, phone call, or in-person event.
- Enrolling in two-factor authentication for a Jadex service that supports SMS-based codes.
By opting in, you provide your express written consent to receive SMS messages from Jadex Strategic Group at the mobile number you provided, including messages sent using automated technology. Consent to receive SMS messages is not a condition of any purchase, service, or engagement with Jadex Strategic Group. You may revoke this consent at any time using the methods described in Section 06.
Jadex Strategic Group maintains records of opt-in date, time, source, and method as required by the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) rules, CTIA guidelines, and The Campaign Registry (TCR) requirements.
Message Frequency, Costs & Timing
Message Frequency
Message frequency varies based on your interactions with Jadex Strategic Group, the services you use, and the events you have registered for. Some subscribers may receive only occasional messages; others may receive several messages in a short period around a specific event, appointment, or authentication activity.
Message and Data Rates
Standard message and data rates may apply to each message sent or received, depending on your mobile carrier plan. Jadex Strategic Group does not charge you a fee to send or receive SMS messages, but your carrier may. Contact your mobile carrier for pricing details. You are responsible for any charges incurred from your mobile carrier as a result of participating in the SMS Program.
Timing
Non-emergency SMS messages are generally sent within recipient local time hours consistent with industry best practices (typically 8:00 a.m. to 9:00 p.m. recipient local time), except for time-sensitive operational messages such as two-factor authentication codes, security incident alerts, and appointment reminders where the timing is inherent to the message purpose.
How to Opt Out
You may opt out of the SMS Program at any time and at no cost.
Opt-Out Keywords
Reply to any Jadex SMS message with any of the following keywords to unsubscribe:
- STOP
- END
- QUIT
- CANCEL
- UNSUBSCRIBE
After you send an opt-out keyword, you will receive a single confirmation message acknowledging that you have been unsubscribed. You will not receive further SMS messages from the SMS Program unless you re-enroll.
Other Reasonable Methods
You may also revoke consent using any other reasonable method, including by emailing privacy@jadexstrategic.com or calling tel:+18335683925. We will honor opt-out requests received through any reasonable channel.
Even after opting out of the SMS Program, you may still receive limited, non-marketing operational messages required to deliver a service you have specifically requested (for example, two-factor authentication codes), unless you also discontinue that service.
How to Get Help
Reply HELP or INFO to any Jadex SMS message to receive a response containing:
- The name of the program (Jadex Strategic Group)
- A summary of the program purpose
- Support contact information
- Instructions for opting out
You may also contact us at any time:
Email: privacy@jadexstrategic.com
Phone: tel:+18335683925
Website: https://jadexstrategic.com
User Responsibilities & Conduct
By participating in the SMS Program, you agree that you will:
- Provide accurate, complete, and current contact information at the time of enrollment.
- Promptly notify Jadex Strategic Group of any changes to your mobile number or other contact details.
- Use the SMS Program only for lawful purposes.
- Be responsible for any charges incurred from your mobile carrier as a result of participation.
- Be responsible for the security of your mobile device and any messages received on it.
Prohibited Conduct
You agree that you will not:
- Use the SMS Program in a way that violates any applicable law or regulation.
- Impersonate any person or misrepresent your identity.
- Send harassing, abusive, threatening, obscene, or unlawful content in reply to Jadex SMS messages.
- Attempt to interfere with, disrupt, or overload the SMS Program or any related systems.
- Attempt to reverse engineer, probe, or exploit the SMS Program or the systems that support it.
- Share, forward, or misuse any content received through the SMS Program in violation of applicable law or third-party rights.
Jadex Strategic Group is not responsible for any issues, damages, or interruptions arising from inaccurate or outdated user information, including but not limited to failed message delivery, misdirected messages, or miscommunication resulting from information you provided.
Third-Party Providers & Carriers
The SMS Program is delivered with the assistance of third parties, including:
Jadex Strategic Group uses a licensed telecommunications service provider to transmit SMS messages, deliver opt-in and opt-out functionality, and provide message delivery reporting. This provider processes your mobile number and message content solely to deliver the SMS Program on our behalf, under a written contract limiting their use of data.
The wireless carrier that operates your mobile network (such as AT&T, Verizon, T-Mobile, and their MVNO partners) receives routing information necessary to deliver messages to your device.
By using the SMS Program, you acknowledge and agree that Jadex Strategic Group may share information with these third parties solely for the purpose of delivering SMS communications. Except as required by law or expressly stated in these SMS Terms or the SMS Privacy Policy, Jadex Strategic Group is not responsible for the acts or omissions of these third parties.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered SMS messages. Delivery of messages depends on effective transmission by your wireless carrier and is not guaranteed. Supported carriers include all major U.S. wireless carriers and most regional carriers and MVNOs.
Jadex Strategic Group does not guarantee that any specific message will be delivered, will be delivered on time, or will be received on any specific device. Message delivery is subject to your wireless carrier’s network availability, coverage, device compatibility, and account status.
Data Protection
Your mobile phone number and SMS-related information are collected, used, and protected as described in the SMS Privacy Policy, which is incorporated into these SMS Terms by reference.
Jadex Strategic Group does not sell your mobile phone number. We do not share your mobile number or SMS opt-in information with third parties for those third parties’ own marketing purposes. Mobile opt-in information and consent are never shared with third parties or affiliates for marketing purposes. We do not use SMS content to train artificial intelligence or machine learning models.
For a complete description of how we handle your personal information — including U.S. state privacy rights (CCPA/CPRA and similar), EU/UK/Swiss GDPR rights, retention periods, and international transfer safeguards — see our Website Privacy Policy.
Security Incident Notification
In the event of a security incident that results in unauthorized access to, acquisition of, or disclosure of your personal information collected through the SMS Program, Jadex Strategic Group will notify affected subscribers and applicable regulators as required by applicable law and within the timeframes required by that law.
If you believe your mobile number or SMS-related information has been compromised, or if you observe suspicious activity involving the SMS Program (including messages that appear to impersonate Jadex Strategic Group), please report it immediately:
Incident reporting: incident@jadexstrategic.com
Security team: security@jadexstrategic.com
Response target: Acknowledgment within one (1) business day.
Accessibility
Jadex Strategic Group is committed to making the SMS Program accessible to subscribers with disabilities, including those who use assistive technologies or telecommunications relay services.
If you experience difficulty accessing SMS messages or interacting with the SMS Program, or if you require an alternative communications channel (such as email, phone, or TTY relay), please contact us at accessibility@jadexstrategic.com or tel:+18335683925 so we can assist and, where feasible, address the issue.
Disclaimer of Warranties
The SMS Program is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Jadex Strategic Group and its affiliates, partners, licensors, and service providers expressly disclaim all warranties of any kind — whether express or implied — with respect to the SMS Program, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
No Warranty That
- The SMS Program will meet your requirements or expectations.
- Messages will be delivered, delivered on time, or free of error or interruption.
- The SMS Program will be uninterrupted, timely, secure, or free of harmful components.
- Any defects in the SMS Program will be corrected.
Your use of the SMS Program is at your sole risk.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Jadex Strategic Group, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages — including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses — arising out of or relating to the SMS Program, including but not limited to:
- Delays, failures, or errors in message delivery.
- Unauthorized access to or interception of SMS messages.
- Damages resulting from inaccurate information you provided.
- Damages resulting from your mobile carrier’s acts or omissions.
- Damages resulting from your device, network, or software.
- Content of messages generated or transmitted by third parties.
This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Jadex Strategic Group has been advised of the possibility of such damage. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Jadex Strategic Group, its affiliates, partners, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, and representatives (collectively, the “Indemnified Parties“) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
- Your use of, or participation in, the SMS Program.
- Your breach or violation of these SMS Terms, the SMS Privacy Policy, or any applicable law or regulation.
- Your provision of inaccurate, incomplete, or unauthorized information at enrollment.
- Your infringement or misappropriation of any intellectual property or other rights of the Indemnified Parties or any third party.
- Your negligence, misconduct, or fraud.
The Indemnified Parties shall have the sole and exclusive right to control the defense and settlement of any such claim, and you will not settle any such claim without our prior written consent. This indemnification section shall survive the termination or expiration of these SMS Terms.
Governing Law, Venue, Class Waiver & Limitations Period
These SMS Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of laws principles.
Any legal action or proceeding between you and Jadex Strategic Group relating to these SMS Terms or the SMS Program shall be brought exclusively in the state courts of the 20th Judicial Circuit sitting in Ottawa County, Michigan, or the U.S. District Court for the Western District of Michigan. You consent and submit to the personal and exclusive jurisdiction of such courts.
Limitations Period, Class Waiver & Jury Waiver
- Any claim or cause of action arising out of or related to these SMS Terms or the SMS Program must be filed within one (1) year after such claim or cause of action arose, to the extent permitted by applicable law, or be forever barred.
- Any such claim or cause of action must be brought individually and not as part of a class action, collective action, or other representative proceeding.
- You waive any right to a jury trial in any such action or proceeding.
These SMS Terms are intended to comply with the Telephone Consumer Protection Act (TCPA), FCC rules, CTIA Messaging Principles and Best Practices, The Campaign Registry (TCR) requirements, and applicable U.S. state privacy and telemarketing laws — including state-level “mini-TCPA” statutes in Florida, Washington, Oklahoma, and other jurisdictions.
Severability
If any provision of these SMS Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it valid, legal, and enforceable, and the remaining provisions of these SMS Terms shall not be affected or impaired. If such modification is not possible, the provision shall be severed from these SMS Terms and the rest shall remain in full force and effect as if the severed provision had never been included.
Entire Agreement
These SMS Terms, together with the SMS Privacy Policy, the Website Terms of Use and Conditions, and the Website Privacy Policy, constitute the entire agreement between you and Jadex Strategic Group concerning the SMS Program. They supersede all prior or contemporaneous communications, proposals, and agreements (whether oral or written) between you and Jadex Strategic Group concerning the SMS Program.
No changes to these SMS Terms are valid or have any effect unless agreed by Jadex Strategic Group in writing.
Changes to These Terms
Jadex Strategic Group may update these SMS Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updates will be posted at https://jadexstrategic.com/terms-conditions-for-sms/ with a revised “Last Updated” date.
Where changes are material, we will provide additional notice — such as a banner on the Website, an SMS notification to subscribers, an email, or another appropriate communication — before the changes take effect. Where required by applicable law, we will obtain your consent to material changes before they apply to you.
Continued participation in the SMS Program after the effective date of any update constitutes acceptance of the revised SMS Terms. Prior versions are available upon written request to legal@jadexstrategic.com.
Contact & Complaints
Jadex Strategic Group welcomes your questions, concerns, and comments about these SMS Terms or the SMS Program. If you believe we have not adhered to these SMS Terms, please contact us and we will use reasonable efforts to promptly investigate and address your concerns.
Jadex Strategic Group
Attn: Privacy & Compliance
Spring Lake, Michigan, United States
Privacy: privacy@jadexstrategic.com
Security: security@jadexstrategic.com
Incidents: incident@jadexstrategic.com
Accessibility: accessibility@jadexstrategic.com
Legal: legal@jadexstrategic.com
General: contact@jadexstrategic.com
Phone: +1 (833) 568-3925
Website: https://jadexstrategic.com
Related Legal Documents
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