SMS Privacy Policy
How Jadex Strategic Group collects, uses, protects, and shares information when you opt in to receive SMS text messages from us.
When you opt in to receive text messages from Jadex Strategic Group, we collect your mobile number and the details of the messages we send you. We use SMS for things like appointment reminders, service updates, event confirmations, security alerts, and two-factor authentication. We do not sell your phone number. You can stop messages any time by replying STOP and get help by replying HELP. Message and data rates may apply. Consent is not required to buy anything.
Introduction & Scope
Jadex Strategic Group is committed to protecting your privacy. This SMS Privacy Policy (“Policy“) explains how we collect, use, disclose, and safeguard information when you opt in to receive text (SMS/MMS) messages from Jadex Strategic Group in the United States.
This Policy applies to text messages sent by Jadex Strategic Group to mobile numbers that have opted in to our SMS program. It does not govern information collected through our Website, meetings, or client engagements — those are governed by our Website Privacy Policy, Meetings & Events Privacy and Security Policy, and applicable engagement agreements.
This Policy should be read together with our SMS Terms & Conditions and the Jadex Strategic Group Website Terms of Use and Conditions.
Who We Are
The organization sending SMS messages and responsible for personal information collected through the SMS program is:
Attn: Privacy & Compliance
Spring Lake, Michigan, United States
Website: https://jadexstrategic.com
Privacy: privacy@jadexstrategic.com
General: contact@jadexstrategic.com
Phone: +1 (833) 568-3925
About the SMS Program
The Jadex Strategic Group SMS program delivers text messages to subscribers who have expressly opted in to receive them. The program supports the following categories of messages:
Message Categories
- Appointment reminders — confirmations, reminders, and rescheduling notifications for meetings, consultations, and assessments.
- Service and operational updates — status notifications related to services you have requested or engagements you are part of.
- Event notifications — confirmations, reminders, and updates for webinars, town halls, and Jadex-hosted events you have registered for.
- Security and compliance alerts — time-sensitive notifications relevant to services you use.
- Two-factor authentication (2FA) — one-time codes and login verification messages.
- Account and administrative notices — service updates, policy changes, and other administrative communications.
Jadex Strategic Group does not send bulk promotional or advertising SMS. Messages are limited to the categories described above and to information related to your relationship with Jadex Strategic Group.
How You Opt In
You may opt in to receive SMS messages from Jadex Strategic Group through any of the following mechanisms:
- Submitting a Website form (such as a contact form, event registration, or assessment request) where you provide your mobile number and check a box indicating consent to receive SMS.
- Texting a designated keyword to a Jadex Strategic Group phone number or short code.
- Providing express verbal or written consent during a meeting, phone call, or in-person event.
- Enrolling in two-factor authentication for a Jadex service that supports SMS-based codes.
By opting in, you confirm that (a) you are at least 18 years of age or the age of majority in your jurisdiction; (b) you own or are an authorized user of the mobile number you provide; and (c) you consent to receive SMS messages from Jadex Strategic Group at that number. Consent to receive SMS messages is not a condition of any purchase, service, or engagement with Jadex Strategic Group.
Message Frequency & Rates
Message Frequency
Message frequency varies based on your interactions with Jadex Strategic Group, the services you use, and the events you have registered for. Some subscribers may receive only occasional messages; others may receive several messages in a short period around a specific event, appointment, or authentication activity.
Message and Data Rates
Standard message and data rates may apply to each message sent or received, depending on your mobile carrier plan. Jadex Strategic Group does not charge you a fee to send or receive SMS messages, but your carrier may. Contact your mobile carrier for pricing details.
How to Opt Out
You may opt out of the Jadex Strategic Group SMS program at any time and at no cost.
Opt-Out Keywords
Reply to any Jadex SMS message with any of the following keywords to unsubscribe:
- STOP
- END
- QUIT
- CANCEL
- UNSUBSCRIBE
After you send an opt-out keyword, you will receive a single confirmation message acknowledging that you have been unsubscribed. You will not receive further SMS messages from the program unless you re-enroll.
Other Reasonable Methods
You may also revoke consent using any other reasonable method, including by emailing privacy@jadexstrategic.com or calling +1 (833) 568-3925. We will honor opt-out requests received through any reasonable channel.
Even after opting out of the SMS program, you may still receive limited, non-marketing operational messages required to deliver a service you have specifically requested (for example, two-factor authentication codes), unless you also discontinue that service.
How to Get Help
Reply HELP or INFO to any Jadex SMS message to receive a response containing:
- The name of the program (Jadex Strategic Group)
- A summary of the program purpose
- Support contact information
- Instructions for opting out
You may also contact us at any time:
Email: privacy@jadexstrategic.com
Phone: +1 (833) 568-3925
Website: https://jadexstrategic.com
Information We Collect
In connection with the SMS program, Jadex Strategic Group collects the following categories of information:
- Mobile phone number — provided by you when you opt in.
- Opt-in record — the date, time, source, and method of your consent (for compliance and audit purposes).
- Message content and metadata — the SMS messages we send you, replies you send us, and delivery metadata such as timestamps and delivery status.
- Opt-out and support activity — records of STOP, HELP, or other keyword requests.
- Carrier information — limited technical routing data provided by your mobile carrier or our SMS service provider.
We do not collect location data through the SMS program. We do not collect payment card or financial information through SMS. We do not collect sensitive personal information such as government IDs, health information, or biometric data through SMS.
How We Use Your Information
We use the information collected in connection with the SMS program for the following purposes:
- Delivering SMS messages you have consented to receive.
- Providing two-factor authentication and account security.
- Confirming appointments, event registrations, and service milestones.
- Responding to STOP, HELP, and other subscriber requests.
- Maintaining compliance records required by the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable state laws.
- Detecting, preventing, and responding to abuse, fraud, and security incidents.
- Complying with legal obligations, subpoenas, or lawful government requests.
Jadex Strategic Group does not sell your mobile phone number. We do not share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes. We do not use SMS content to train artificial intelligence or machine learning models.
AI & Automated Messaging
Jadex Strategic Group may use automated systems — including scheduling platforms, CRM automation, and artificial intelligence assistants — to trigger, draft, or route SMS messages. Examples include appointment confirmations triggered by calendar events, event reminders generated from registration systems, and two-factor authentication codes generated by identity platforms.
Automated messaging is used to deliver reliable, timely communications — not to make decisions with legal or similarly significant effects on you. We do not use the content of your SMS replies to train foundation models or third-party AI systems. Where AI drafts message content, it is reviewed by Jadex personnel before deployment for any new SMS workflow.
Data Retention
We retain SMS-related information only as long as necessary to fulfill the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.
- Mobile phone number (active subscriber): retained for the duration of your subscription to the SMS program.
- Opt-in and consent records: retained for at least four (4) years after the end of the subscription to satisfy TCPA record-keeping requirements.
- Opt-out (suppression) records: retained indefinitely to ensure we honor your unsubscribe request and do not re-contact you without renewed consent.
- Message content and delivery metadata: retained for up to twelve (12) months for operational, audit, and security purposes.
- Support and HELP interactions: retained for up to twenty-four (24) months.
Where longer retention is required by legal, regulatory, or contractual obligations — including tax, employment, or litigation-hold requirements — we retain data for the required period and then delete or de-identify it.
Data Security
Jadex Strategic Group implements administrative, technical, and physical safeguards designed to protect SMS program information from unauthorized access, use, disclosure, alteration, and destruction.
Safeguards
- Encryption of data in transit using TLS 1.2 or higher, and encryption at rest using industry-standard algorithms.
- Multi-factor authentication and role-based access control for administrative access to SMS platform data.
- Written contracts with our SMS service provider requiring appropriate security controls and prohibiting secondary use of subscriber data.
- Continuous monitoring, threat detection, and audit logging.
- Incident response processes aligned with our broader information security program.
While we apply commercially reasonable and industry-recognized safeguards, no method of electronic transmission or storage is 100% secure. In the event of a security incident affecting your personal information, we will notify you and applicable regulators in accordance with applicable law.
Your Privacy Rights
Depending on your state or country of residence, you may have rights regarding your personal information — including the rights to access, correct, delete, port, and restrict use of your data, and to opt out of certain processing activities.
Email: privacy@jadexstrategic.com
Phone: tel:+18335683925″>+1 (833) 568-3925
Mail: Jadex Strategic Group, Attn: Privacy & Compliance, Spring Lake, Michigan, USA
We will respond within the time frame required by applicable law. To protect your information, we may need to verify your identity before fulfilling a request.
For a complete description of your privacy rights under U.S. state laws (including the California Consumer Privacy Act as amended by the CPRA), the EU / UK / Swiss GDPR, and other applicable frameworks, please see our Website Privacy Policy.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered SMS messages. Delivery of messages depends on the effective transmission by your wireless carrier and is not guaranteed. Supported carriers include all major U.S. wireless carriers and most regional carriers and MVNOs.
If you change your mobile phone number, cancel your wireless service, or transfer your number to another person, please contact us at privacy@jadexstrategic.com so we can update our records and prevent messages from being sent to a number that is no longer yours.
Governing Law & Jurisdiction
This Policy is governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of laws principles. Any dispute arising from this Policy or the SMS program is subject to the exclusive jurisdiction and venue provisions set forth in the Jadex Strategic Group Website Terms of Use and Conditions.
This Policy is intended to comply with the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) rules, CTIA Messaging Principles and Best Practices, The Campaign Registry (TCR) requirements, and applicable U.S. state privacy and telemarketing laws — including state-level “mini-TCPA” statutes in Florida, Washington, Oklahoma, and other jurisdictions.
Changes to This Policy
Jadex Strategic Group may update this Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updates will be posted at https://jadexstrategic.com/sms-privacy-policy/ with a revised “Last Updated” date.
Where changes are material, we will provide additional notice — such as a banner on our Website, an email to subscribers, or another appropriate communication — before the changes take effect. Where required by applicable law, we will obtain your consent to material changes before they apply to you.
Continued participation in the SMS program after the effective date of any update constitutes acceptance of the revised Policy. Prior versions are available upon written request to legal@jadexstrategic.com.
Contact & Complaints
Jadex Strategic Group welcomes your questions, concerns, and comments about this Policy or the SMS program. If you believe we have not adhered to this Policy, please contact us and we will use reasonable efforts to promptly investigate and address your concerns.
Jadex Strategic Group
Attn: Privacy & Compliance
Spring Lake, Michigan, United States
Privacy: privacy@jadexstrategic.com
Security: security@jadexstrategic.com
Incidents: incident@jadexstrategic.com
Legal: legal@jadexstrategic.com
General: contact@jadexstrategic.com
Phone: +1 (833) 568-3925
Website: https://jadexstrategic.com
Related Legal Documents
Every message we send is a small act of trust. We treat your mobile number with the same discipline we bring to the organizations we defend.
Talk to Our Privacy Team
Whether you want to update your preferences, exercise a privacy right, or ask a question about how we handle your mobile data, our privacy and compliance team is ready to help.