The Momentum Center: Inclusive Microsoft Teams Adoption for a Non-Profit
How a Grand Haven non-profit accelerated Microsoft Teams adoption through a structured two-month training program — leveraging accessibility tools, introducing Power Automate and Power Apps, and turning collaboration into an extension of their mission.
Headline Outcomes
Four measurable results that defined the engagement — from adoption velocity to accessibility and automation.
From kickoff to confident daily use across the organization in a focused two-month program.
Captions, transcriptions, and Teams accessibility tools embedded into daily collaboration.
Foundational automation introduced to extend mission impact beyond communication.
Teams adopted not as a tool but as an extension of how the Center serves its community.
A Mission-Driven Non-Profit That Needed Collaboration to Match Its Heart
The Momentum Center, founded in 2015 as a 501(c)(3) non-profit based in Grand Haven, Michigan, serves a community where inclusivity isn’t a value statement — it’s an operating principle. Their work depends on staff, volunteers, and program participants being able to communicate, coordinate, and contribute together, regardless of ability, role, or location. As the organization grew and modernized, the gap between the team’s mission and the tools they were using to coordinate that mission widened.
Microsoft 365 was already licensed and partially deployed, but Teams — the natural collaboration hub — was being used inconsistently, if at all. Email and meeting links were still the default. Accessibility features were available but undiscovered. Routine processes that could have been automated were still being done manually. For a non-profit operating on lean resources, every hour of unnecessary coordination overhead was an hour not spent on the mission.
The Momentum Center’s leadership saw the opportunity clearly: Teams could become the collaboration backbone of the organization — but only if the adoption work was done with the same care and inclusivity the Center extends to its community. Generic, one-size-fits-all training wouldn’t fit. The program needed to be structured, accessible, mission-aligned, and led by people who understood that adoption is fundamentally about people, not features.
Why Underused Collaboration Was a Mission Tax
For a non-profit, every hour of avoidable coordination overhead is an hour the mission doesn’t get. Without a structured, inclusive Teams adoption program, The Momentum Center faced four concrete consequences:
Email and Meeting Links as the Default
Coordination defaulting to email threads and one-off meeting links meant fragmented conversations, lost context, and constant administrative drag on a team already running lean.
Accessibility Features Left Undiscovered
Teams’ built-in captions, live transcriptions, and accessibility tools were available — but unused. A mission rooted in inclusivity was operating on tools that weren’t reflecting that value yet.
Manual Work That Could Be Automated
Routine processes — intake forms, approvals, status tracking — were still being done by hand, eating into staff and volunteer time that could be reinvested into community impact.
Paying for Capability the Team Wasn’t Using
Microsoft 365 licensing was already a budget line — and the Center wasn’t realizing the collaboration, accessibility, or automation value that licensing was already paying for.
A Matey-Led, Two-Month Structured Adoption Program Built Around People First
Jadex Strategic Group delivered the engagement through its Matey platform — a messaging and collaboration enablement model built around the recognition that adoption isn’t a tool deployment, it’s a people transformation. The program ran over two structured months, mission-aligned, accessibility-first, and designed to leave the Center with collaboration habits that sustained themselves.
Adoption Discovery and Program Design
Mapped how The Momentum Center actually coordinates day-to-day — staff workflows, volunteer engagement, program touchpoints, accessibility needs — and designed a structured two-month adoption program tailored to the organization’s pace, people, and mission.
Teams Foundation: Channels, Workspaces, and Habits
Stood up Teams as the organization’s collaboration backbone — channel structure aligned to programs, file storage centralized, meeting and chat habits introduced through hands-on, scenario-based training rather than feature walkthroughs.
Accessibility-First Adoption
Embedded live captions, transcriptions, immersive reader, and accessibility tools into every adoption session — not as an add-on, but as the default operating model. The Center’s mission of inclusivity was reflected in how the team learned to use the platform.
Foundational Power Automate and Power Apps Introduction
Introduced Power Automate and Power Apps as part of the program — automating routine processes (intake, approvals, status tracking) and showing the team how the platform extends beyond communication into operational capacity for the mission.
Champion Enablement and Sustainable Handoff
Identified internal Teams champions, equipped them with the knowledge and resources to sustain adoption beyond the engagement, and transitioned ongoing ownership — leaving the Center with collaboration habits that continue without external dependency.
Collaboration That Reflects the Mission — and Frees Up Capacity for It
The Matey engagement turned The Momentum Center’s underused Microsoft 365 environment into a collaboration backbone that reflects the organization’s inclusivity, extends staff and volunteer capacity, and aligns the tool with the mission it serves.
Teams as the Collaboration Backbone
Coordination across staff and volunteers now happens in structured Teams channels and workspaces — replacing fragmented email threads and one-off meeting links with a unified, searchable, mission-aligned operating layer.
Accessibility Built Into Daily Use
Live captions, transcriptions, immersive reader, and accessibility tools are now part of how the team works — turning the platform into an extension of the Center’s inclusivity commitment, not a separate accommodation request.
Power Automate Reclaiming Time
Foundational Power Automate workflows automate intake, approvals, and status tracking — reclaiming staff and volunteer time that now flows directly into the Center’s community programs.
Power Apps Extending the Mission
Power Apps introduced new operational capacity — purpose-built lightweight applications that extend what the organization can do without requiring developer resources the Center doesn’t have.
Internal Teams Champions Established
The Center now has internal champions who carry the adoption forward — sustaining habits, supporting new staff and volunteers, and reinforcing the collaboration culture beyond the engagement.
Realized Value From Existing Microsoft 365 Investment
The Center is now realizing the collaboration, accessibility, and automation value its Microsoft 365 licensing already pays for — turning a budget line into operational capacity for the mission.
Inclusivity is core to who we are. Matey made sure inclusivity was core to how we use Microsoft Teams — captions, transcriptions, automation, and habits that fit our team. Two months in, collaboration finally felt like an extension of our mission, not a workaround for it.
Adoption Is About People First. Tools Come Second.
Like The Momentum Center, your organization may already have Microsoft 365 licensed — but the team hasn’t yet made it their collaboration backbone. Matey delivers structured, inclusive, mission-aligned adoption programs that turn licensing into capacity for the work you actually do.